New CrossTec Remote Control V10

December 11, 2006 Boca raton, FL – CrossTec Corporation has released version 10 of its CrossTec Remote Control™ software. The upgrade, which boasts beta compatibility with the upcoming Windows™ Vista platform, contains key enhancements for connecting to users over the Internet, added security and new options for managing user lists and information. Besides support for Windows™ Vista, CrossTec Remote v10 has added features for Linux, Mac and CE platforms.
“One of the key strengths of CrossTec Remote has always been in cross-platform support. We are excited that we are among the first and only remote control solutions to incorporate Vista support.” said Doug Taylor, Vice President of Marketing for CrossTec.

Among the other key functions of CrossTec Remote is the ability to easily train users and monitor PC screens. CrossTec Remote v10 extends the product’s Show mode by enabling operators to broadcast their entire screen, a different monitor or a specific application to any number of selected clients in real-time.

Designed for supporting users and servers across an entire organization’s infrastructure, CrossTec Remote now enables file transfers to be sent from one PC to multiple PCs or an entire department. The maximum file transfer size has been increased to over 4GB. Text chat sessions have been enhanced with the ability to send dynamic hyperlinks so support representatives can send out a link to a web page or a support document.

The organization of remote PCs and servers has been improved to provide a hierarchal view of users which can be structured into a single ‘tree’ view. This feature can be taken a step further by organizing clients by operating system, connection type, department or other criteria.

With the ever-increasing diversity of organizations, connectivity can be a challenge, so CrossTec Remote v10 allows for connections over a traditional LAN/WAN utilizing TCP/IP, IPX, NetBIOS or modems and also provides an Internet gateway which provides secure communications between remote sites that are protected by firewalls. New in v10 is gateway redundancy so if the primary gateway is not available, clients will seamlessly be able to connect to a secondary gateway. As an added security enhancement, the gateway administrator can now restrict remote control access to specified users or create a list of allowed remote control users. The new release also provides additional logging features and the ability to listen to a list of IP address and ports making it a security server as well as an Internet gateway.

The v10 upgrade also provides remote support for mobile devices including Windows CE and Pocket PC including communication over GPRS and 3G. Other CE enhancements include the ability to reboot or inventory the device, power and WiFi strength indicators, and the ability to detect when it has been docked (ActiveSynced) so support personnel can perform routine maintenance .

CrossTec Remote is available as a standalone point product or as part of the CrossTec EMS™ (Enterprise Management System) suite. Based on the Remote Control product, CrossTec EMS includes asset management and inventory reporting, software distribution and Internet and application monitoring. CrossTec Remote Control v10 comes on the heels of CrossTec’s release of ResQRemote. ResQRemote is a browser-based remote control, Web chat and screen demo solution designed for on-demand support of end users and customers over the Internet.