CrossTec Corporation realizes that ensuring IT assets are properly managed and maintained is a high priority corporate goal for any organization. Without a comprehensive management program in place, IT assets can cost far more than necessary through waste and redundancy (direct costs) and overly complex management and maintenance (indirect costs). An effective network level asset management system, the protection of Windows® operating systems and desktops, and the simplification of desktop security and compliance standards all work together to ensure proper maintenance and control of IT assets.

CrossTec EMS
Asset and inventory management is of extreme importance in any organization. CrossTec EMS (Enterprise Management System) is a comprehensive IT infrastructure management system that helps organizations better manage IT infrastructure, more effectively deliver IT services, and optimize costs associated with IT. EMS captures full desktop and server hardware and software inventory, provides software distribution, and powerful Application and Internet Metering.

EMS tracks this information over time to detect unauthorized additions or modifications to a target PC’s hardware or software configuration. View and report on inventory summaries for the entire network as well as receive real-time alerts on new PC’s added, key hardware changes, application installation or removal, license warnings, among others.

Drill down into each individual PC to see detailed information about software licensing and hardware configurations and receive real-time alerts on CPU or Network utilization, disk space, application services, CD/DVD insertion, among others.

EMS software distribution enables fast and easy deployment of software applications and updates. Set alerting to report on delivery failures, etc. EMS’s flexibility and multi-delivery options make it easy to keep network PCs current. >>More Info

CrossTec Remote Control
CrossTec Remote Control provides a single solution for remote support. Monitor multiple systems in a single action, deliver hands-on remote support or interactive training. Gather real-time inventory and system data. CrossTec Remote Control provides the ability to support Windows, Mac, Linux, Solaris and mobile devices from a single desktop, Pocket PC, USB drive or via a browser plug-in.

CrossTec Remote Control also provides a range of supporting tools to aid in support, including dynamic hardware and software inventory reports, systems management tools, full audio support and even the ability to show an operator's screen in real-time to any number of connected systems as an integrated training tool. Now with support for 32bit and 64bit Vista systems. >>More Info

CrossTec ResQRemote
CrossTec ResQRemote provides instant remote support anywhere in the world by relying simply on an Internet connection. CrossTec ResQRemote provides temporary, secure remote assistance and live web demos across the Internet without the need for firewall configuration or software installation. ReQRemote provides web-based Instant Messaging, single-click remote control, the ability to push screens and pages to end users, file transfer, operator scripts, exit surveys, instant hardware and software inventory reports, plus much more. >>More Info

CrossTec Secure
CrossTec Secure protects Windows® operating systems and desktops from unwanted or malicious changes. With its extensive list of security features and intuitive format, CrossTec Secure safeguards both the configuration and content on systems. Hence, unauthorized changes to a system won’t become an issue or impact on the productivity of networked PCs.

Also, new to CrossTec Secure is integrated hard disk protection with roll back and recovery technology. When required, the system will restore back to a previous point in time, quickly and transparently. CrossTec Secure protects the operating system and files from accidental or malicious deletion and provides a means for automatic restoration on re-boot. Full Windows Vista support. >> More Info

CrossTec VueAlert
CrossTec VueAlert™ is an instant desktop alerting system that provides a simple means for administrators to reliably deliver alerts and important notifications to staff and pupils. These messages can be sent across an enterprise to both Mac and Windows desktops without the need for network modifications or switch configuration. Hence, CrossTec VueAlert can be installed and operational in a matter of minutes, saving valuable IT administrator time and effort.

CrossTec VueAlert lets an administrator deliver a clear and concise message to all connected computers. These messages carry a priority level and a reply request. The alert message automatically pops up on the student or employee screen and can also have an accompanying audible alert. The administrators system logs date and time of sent messages, thus ensuring that that the messages were received and that no further attempts to notify those individuals is necessary.

When time matters, CrossTec VueAlert will instantly get the message to those who need it.
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CrossTec ResQDesk
CrossTec ResQDesk help desk software provides detailed recording and tracking of user help requests. Routing, tracking and resolving technical support issues are very easy with this powerful module. CrossTec ResQDesk is a wholly web-based solution that features advanced implementation of ITIL processes, and is available as a standalone application, as part of a company’s overall management suite, or as a plug-in to our EMS product. >> More Info

Richmond SupportDesk
CrossTec Corporation is proud to offer the Richmond SupportDesk (RSD) solution for an organization’s help desk needs. RSD is a powerful service management solution that enables organizations to provide fast and effective support to customers and employees alike. Based on ITIL best practices, RSD incorporates such key capabilities as Incident Management, Problem Management, Change Management, Knowledge Management and Service Level Management into a highly scalable and cost effective solution. Logical implementation and free pre-sales evaluation support eases the post-sale consulting burden and makes for fast ROI. >>More Info